Our motivational training develops employees at all levels. We create
customized Leadership Training Programs for all sizes and types
of industries. Our clients include government entities, schools,
non-profit agencies, small companies, and large corporations. Supervisory
and non-supervisory versions of all topics available.
Minimum participation requirements vary. Please contact us for details.
Act (Stress Management)
each have our share of many responsibilities to family, career,
and community. Examine individual stressors and ways to avoid them.
Identify the effects of stress on your life and on your relationship
with others – including those we provide service to. Look
at the process of burnout and learn techniques to control stress
while still managing your responsibilities. Plenty of activities
are incorporated, but it is still a relaxing experience!
Learn the reasons why employees resort to deflecting tactics when
mistakes are made or something goes wrong. Identify the de-motivating
effects of “passing the buck” and other office politics.
Discover ways to remove finger pointing for a more productive and
From e-mail to snail-mail to interoffice memos, we’ll distinguish
the appropriate uses of various venues for business writing. Learn
basic organizational patterns for all business letters. Discover
how to analyze the reader’s probable reaction your message.
Review common mistakes regarding grammar and punctuation that can
weaken your attempt to create a good impression. See how to put
even the most negative of messages in a positive light.
See why some see change as a time of excitement, opportunity and
challenge while others see confusion, anxiety and loss of control.
Find ways to “thrive” and not just “survive”
in an environment of change. Learn to facilitate an atmosphere where
employees feel comfortable and optimistic about change.
Changes & Chaos
to “thrive” and not just “survive” in your
career. Learn the sources of job stress and how you can handle them.
Examine ways to know if you are ready for a career change. See why
career development can be a time of excitement, opportunity and
the Job for You
People work for many reasons, but don’t find yourself stuck
in job that is doing nothing for your career? Complete a personal
assessment that can help you discover your attributes, interests,
and values. Discover ways to determine your physical capabilities,
stress tolerance levels, and other factors for choosing the type
of career and working conditions. See how to investigate careers
and wire your professional network. Learn the importance of setting
short-term and long-term career goals. Discuss the advantages, disadvantages
and risks of entrepreneurship
In the Workplace (Being around people who get on your nerves!)
Ever feel like
you are “walking on eggshells” around certain folks?
Unfortunately it happens even in the most professional of places.
Determine your own interaction style and learn ways to “adjust”
when dealing with different kinds of co-workers and clients. We’ll
chat about gossipers, busybodies, and complainers. We will even
discuss how to handle the “moody” ones (you know who
I mean!). Plenty of hilarious examples are included in this teambuilding
Performance against Organizational Goals
Review your organization/department’s mission statement and
goals. Evaluate job descriptions to ensure they align with standards
and objectives. Integrate specific tasks that determine measurable
outcomes. Discuss ways to plan and provide effective performance
appraisals. Learn to administer discipline that brings about positive
in Customer Service
Learn the keys to excellence in providing services to those we support
inside and outside the organization. Discuss ways to put the most
negative of messages in a positive tone. Learn conflict resolution
techniques and assertiveness training.
Recognizing an increasingly diverse society is a top priority in
successful organizations. Providing services and/or working with
others who don’t share the same background, beliefs or traditions
can be challenging. Assess your perceptions and behaviors toward
people who are different from you. Discover the benefits of changing
negative attitudes and resistance into appreciation and cooperation.
Perfect your organization/department’s mission statement and
goals. Review job descriptions to ensure they align with standards
and objectives. Integrate specific tasks that determine measurable
Review the “critical checklist” for responding when
an intensely disruptive event affects the organization. Find ways
of providing immediate – yet temporary – emotional “first
aid” to your employees and co-workers and making effective
referrals. Discuss ways to integrate preventive measures wherever
possible while avoiding extremes.
to Keep Them Irritated!
You know you can’t always please every customer, and sometimes
the goal is to just keep an irritated person from becoming irate!
Discover the keys to providing excellent “customer”
service. Discuss what to do when a client becomes “unreasonable”.
You will also be provided with some great assertiveness training
(a.k.a. How to say “no” sometimes!).
What’d You Say?
Communication is the key to excellence! First we are going to discuss
our own listening habits and the benefits of actually paying attention.
Then we’ll cover ways to ensure that others really hear the
message we are trying to communicate. From good news to bad news,
phrasing is everything! Discover the importance of planning both
written and verbal communication. We’ll even discuss ways
to put negative messages in a positive tone. This session will help
with supervisors, co-workers, and clients. So “tune-in”
and enjoy this ear-opening session!
the various venues we utilize interviewing skills (hiring, discipline,
appraisals) Discover ways to organize the interviewing processes
more effectively. Learn excellent presentation pointers that will
strengthen your confidence utilizing a variety of methods. Integrate
your knowledge of your own interaction style to adjust your questioning
to meet the needs of each unique situation (and to keep things ethical
Everybody has a customer, even if you don’t deal directly
with the public! Learn the keys to excellence in customer service.
Learn ways to say “no” in a positive way. Discover conflict
management techniques that will keep the client satisfied.
Determine how much of your leadership style emphasizes encouraging
and constructive communication behaviors. Learn ways to curb angry
outbursts, intimidation methods, and other destructive responses
to our employees and customers. Discover ways to put even the most
negative message in a positive tone in order to maintain a pleasantly
progressive atmosphere within the organization.
Projects, Paperwork, and other Piles
the steps necessary for managing multiple projects effectively (whether
they be ongoing or in various stages). Gain easy methods to organize
paper clutter, office files, and other obstacles. Discover ways
to effectively prioritize to gain more productive time each day
to accomplish goals and meet deadlines.
Solving and Decision Making
Learn steps to systematic problem solving and ways to apply them
to all aspects of business and personal life. Discover ways to effectively
set group goals for you and your staff. Examine individual and group
decision-making styles. Explore group dynamics and how they affect
your leadership/interaction style.
ways to effectively research, prepare, and organize your presentation
at council meetings and other venues. Discuss ways to speak with
clarity and gain confidence to stand in front of a group and speak.
Discover simple tricks to calm the butterflies. Oops! You told your
audience something they didn’t need to know or you said something
inappropriate. Ouch! You tripped walking across the room or fell
off your chair. Ewww! You burped, sneezed, or produced other awkward
sounds at inopportune times. This fun section entitled “Yuck!
Is that Egg on my Face” will include some pointers on how
to recover from life’s embarrassing moments.
Examine standard Quality Improvement concepts. Review a recommended
TQM process to improve efficiency and customer satisfaction. Discuss
encouraging communication behaviors (i.e. listening and positive
responses) that encourage employee and customer participation in
quality improvement endeavors. Establish the guidelines that will
link employee involvement, performance management, and quality improvement.
Writing & Interviewing Techniques
For résumés, learn what to include, what to leave
out, and what key words and phrases to use. See different résumé
formats and find which type works best for different situations.
Discover the importance of cover letters. Learn excellent presentation
pointers that will strengthen your confidence for a variety of interviewing
methods. Suggestions for salary negotiations and follow-up tips
are also included. The session will involve actual résumé
preparation, so bring a flash drive with you.
This topic is becoming more and more important for every employee
to understand. Examine the impact of stereotyping and all types
of discrimination, including sexual harassment. Look at ways to
avoid harassment allegations and protect you and your organization
from legal and financial responsibilities.
Style of Successful Leadership
the various leadership styles of managers. Identify ways to adjust
your leadership techniques to specific situations and circumstances.
Ensure your leadership style motivates staff performance and growth.
Tips & Techniques
Discuss basic telephone etiquette. Examine your own telephone listening
habits and the importance of actually “paying attention”
to your caller. Learn the importance of the tone of your voice as
it relates to other methods of communication. Discover ways to “recover”
from difficult calls.
Learn a dozen time management techniques to help you control stress
and still meet deadlines and goals. Discover ways of prioritizing,
organizing, and retaining written and electronic documentation.
Unique Role of the First-Level Supervisor
Review the four functions of a supervisor & the skills necessary
to be successful. Distinguish between management skills and leadership
skills. Discover ways to handle the challenges of interacting with
clients, peers, and superiors.
Learn practical skills to prevent and respond properly to threats,
abuse, and violent behavior that employees may face from other employees,
customers, vendors, or strangers in their workplace. Identify the
warning signs of workplace violence and when to report questionable
or threatening behavior.
have many more topics – call for more info!